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Management: Meeting and Exceeding Customer Expectations (with InfoTrac & Xtra Printed Access Card)

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Authors: Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen
Publisher: South-Western College Pub
Category: Book

List Price: ~~$218.95~~
Buy New: $128.01
as of 2/7/2012 21:13 PST details
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New (9) Used (34) from $59.99

Seller: OCcollegestudentbooks

Languages: English (Unknown), English (Original Language), English (Published)
Media: Hardcover
Edition: 9
Pages: 704
Number Of Items: 1
Shipping Weight (lbs): 0
Dimensions (in): 10.1 x 8.5 x 1.1

ISBN: 0324423012
EAN: 9780324423013

Availability: Usually ships in 1-2 business days

Also Available In:

•	Hardcover - Management: Meeting and Exceeding Customer Expectations (with InfoTrac®)
•	Paperback - Intl Ed Management
•	Hardcover - Management: Meeting and Exceeding Customer Expectations, International Student Edition Plus Infotrac
•	Paperback - Management: Meeting and Exceeding Customer Expectations
•	Paperback - Plunkett and Attner Management: Meeting and Exceeding Customer Expectations
•	Hardcover - Management: Meeting and Exceeding Customer Expectations
•	Kindle Edition - Management
•	Hardcover - Management: Meeting and Exceeding Customer Expectations (Book Only)
•	Hardcover - Plunkett and Attner Management: Meeting and Exceeding Customer Expectations
•	Hardcover - Management: Meeting and Exceeding Customer Expectations with Student CD-ROM and InfoTrac College Edition

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Editorial Reviews:

Product Description
MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.

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