Location: Home » Management Science » Managing the Customer Experience: Turning customers into advocates

Managing the Customer Experience: Turning customers into advocates

Authors: Shaun Smith, Joe Wheeler
Publisher: FT Press
Category: Book

List Price: ~~$44.99~~
Buy New: $4.95
as of 2/7/2012 19:16 PST details
You Save: $40.04 (89%)

In Stock

New (41) Used (41) Collectible (2) from $1.25

Seller: the_lift_cdc

Languages: English (Unknown), English (Original Language), English (Published)
Media: Hardcover
Edition: 1
Pages: 272
Number Of Items: 1
Shipping Weight (lbs): 0.9
Dimensions (in): 9.6 x 6.2 x 0.6

ISBN: 0273661957
UPC: 076092034278
EAN: 9780273661955

Availability: Usually ships in 1-2 business days

Also Available In:

•	Hardcover - Managing the Customer Experience: Turning customers into advocates

Similar Items:

Chief Customer Officer : Getting Past Lip Service to Passionate Action

What's the Secret: To Providing a World-Class Customer Experience

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Building Great Customer Experiences, Revised Edition

Editorial Reviews:

Product Description

You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocates shows you how to manage your customer experience and reap the rewards.

In Stock