| Service Management: Operations, Strategy, Information Techno |  | Author: James Fitzsimmons
Publisher: Mcgraw Hill Higher Education
Category: Book
Buy New: $42.80
as of 5/21/2012 12:20 PDT details
New (25) Used (20) from $32.99
Seller: All Books Plus
Languages: English (Unknown), English (Original Language), English (Published)
Media: Paperback
Edition: 7th Revised edition
Pages: 608
Shipping Weight (lbs): 2.5
Dimensions (in): 10.8 x 8.5 x 0.9
ISBN: 0071289275
EAN: 9780071289276
Availability: Usually ships in 1-2 business days
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Product Description
Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.
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